I was thinking about ways using metrics creates job security and insulates one from doing anything that actually makes a significant impact on the business when I had this thought.
What percentage of a new car's price or value should go into its repair and maintanence over its lifetime?
I'm sure the auto industry has that number, and wouldn't it be an interesting number to see on new and used car stickers. Bet it would drive down the cost of dealer repairs and shake other things up - and it should be there right next to the mpg sticker. But I'm still thinking of the benefits that would accrue to the end user - you and me.