Showing posts with label American Express. Show all posts
Showing posts with label American Express. Show all posts

Tuesday, October 06, 2009

The World's Most Successful Marketer

He's not Bill Gates. He's not Steve Jobs. He doesn't even work for Procter & Gamble. But the world's most successful marketer thinks a lot like the executives at The Coca-Cola Company and Pepsi. The one thing these companies abhor is excess capacity. If you leave a bottler or fountain account with excess capacity your rival will rush in to fill it. And that's where the bulk of Coca-Cola and Pepsi's business lives. So sometime after WWII someone figured out that non-working housewives represented excess economic capacity. Potential wage earners that could, if nudged, dramatically increase the size of the US consumer economy. Ultimately, to migrate from a cash/gold standard based economy to one in which we lived on something yet introduced to be called "credit." Was the world's most successful marketer a politician, a staffer or a Madison Avenue guru? No one knows, but one thing's for sure. He or she was one smart cookie. In 1958 Diner's Club cards got a wobbly start then American Express checked into the market with a gold card that became the first green card - giving consumers permission, like a visa, to live beyond their means.

The tool? Slick positioning. The feminist movement. By mobilizing women out of the home children no longer had a strong family base. We called them latch key kids and consoled ourselves with advertising to women that said "I can bring home the bacon and cook it too." No. You couldn't. Divorce rates hit 50%. School performances dropped. Gangs rose. Families crumbled. Dual income families didn't raise..."families." Now we have single mothers. Things called alternative families. Made politically correct by children's shows such as Sesame Street. Worse. It's not right.

So who is the world's most successful marketer? Who is the man or woman responsible for Socially Engineering of the demise of American families and values? Who was it that could not leave well enough alone? Who was it who had to have America's excess capacity go to work (now, just to make ends meet)?

The world's most successful marketer brought on the financial crisis. The world's most successful marketer drove Wall Street to financial excess and put pressure on the short term gain. What did regular marketers do? They followed. They adapted to trends. They did not stand up and represent themselves. They bent. And helped the world's most successful marketer promote his or her evil. And so the world's most successful marketer launched a top-two box intent to purchase new product that brought America to its knees.

So who is the world's most successful marketer? Drop the blame on anyone you want here.

Wednesday, December 12, 2007

American Express Plum Card - AMEX: How Good Is Your Corporate Marketing Memory?

Now I know why American Express named The Green Card The Green Card. It was my dad said because it gave people permission to live way beyond their means - kind of like a Visa - which was the name another company stole from my dad who created The Green Card - and by extension - why MasterCard can't run in the same pack. It's brand name is not a Visa or a Green Card. So how good is your corporate memory? So Plum Card; What are the origins of your brand names? What's your brand story? What is there that I want to recite in the manner of a beloved nursury rhyme?

Now American Express is launching The Plum Card (playing the old colors and flavors trick again) with advertising attempting to create demand by daring me to guess who else has one. Tell me there's some mastermind CMO or CEO behind this one! Is it a card for all the wanna be interior designers who benefit from purchasing things wholesale? Or it a card for the great retail public who don't really have a clue what trade terms are? Let's just dumb everyone's financial terpitude another notch. The Card bills/positions itself as a "Trade Card" with 2% cash back. Will they let me buy furniture less 60%? That's TRADE TERMS! This company isn't working in your best interest! As Casey Stengle said, "Is this as good as it gets, or is this all you got?"