Wednesday, July 30, 2008


With every cut more water is pouring into the hold of the Titanic. Why would you want to fire all those people and let all that experience go to a competitor - just because you couldn't find a better answer?

Everything the past, present and future team at Starbucks knows about its business is based on established consumer habits and practices and no matter how hard you study the past it will never tell you all you need to know for the present. The demand to create new consumer knowledge, that which has never existed to be gathered and measured is essential for Starbucks to immediately generate significant incremental unit and dollar volume sales. And I'd like to demonstrate how that worked at P&G on Folgers and Pampers, just to prove it works everytime to those who think it's impossible to generate incremental AM usage occassions. It is the most immediate way to impact a brand and business. No layoffs, no store closures. Nobody quits when you're making money. So what's to loose?

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