The first thing we learn is product knowledge. All businesses use toners http://www.tonertopup.co.uk/refill_toner_mary.asp and all businesses use checks. Even though I would encourage business owners to buy cheap checks http://biz.clush.com/cheap_checks_inc they would order designer personal checks instead.
By encouraging business owners to spend less money, they trusted me more - seeing that I was working in their best interest - and spent more! Under the four factors of impulse we call this "Indifference." It is the most powerful and most difficult sales tactic to master because you must be sincere and you must believe in the fact that, "when you help others get what they want, you get what you want."
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