Advertising Agency Intellectual Property. Are You Kidding?

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Whose Idea Is It, Anyway?

Quit Giving Away Your Biggest Asset

There is a problem protecting an advertising agency's work as Intellectual Property. You can't do it...because most agencies converge on the same positions as their client's category rivals, just saying the same things about their client's products differently - and focusing on the same selling dimensions.

Think I'm wrong? Check it out. Ask yourself, "What is a category?" Answer: A category is a bunch of brands all hanging out on a street corner all doing and saying the same things about themselves differently. If you were not in the category, or "something else," you wouldn't be IN the category.

Classic example: Folgers vs. Maxwell House

Years ago I was called to Procter & Gamble to assess a new, yet to be aired campaign with the global manager of advertising and market research. He unveiled a character named Mrs. Olson who was going to say, "Drink Mountain Grown Folgers. It's the richest kind." Mountain Grown was supposed to be the support point to the contention that Folgers was the "richest kind of coffee." Asked what I thought I said he and P&G were going to loose their shirts because they were just copying Maxwell House and "good to the last drop" by saying the same thing differently. He scoffed and produced research "proving" that this was a highly differentiating top-two box intent-to-purchase campaign.

So I had to break it down for him and all the suits who need things distilled to one word bullet points for powerpoint presentations.

I said look, you say your are the richest kind. The richest kind of what? COFFEE. What about your coffee is the richest kind? THE FLAVOR and AROMA. So for all the MBAs who need things in one word bullet points you are talking about the SENSORY selling dimension. How do foods and beverages look, touch, taste smell and feel.

Now lets look at Maxwell House. They say they're good to the last drop. What's good to the last drop? The COFFEE. What about the coffee is good to the last drop? THE FLAVOR and AROMA. So Maxwell House is talking about the SENSORY selling dimension too. You can't ever copy the leader and beat them. "You have to identify a different selling dimension that is more resonant and relevant to your audience - which is exactly the kind of homework we do."

He didn't listen. The campaign was launched and at the end of the year and at the end of the money not a single incremental pound of Folgers had been sold. I was called back to P&G, this time by the Division President and company Chairman who commissioned our company to do a little proprietary jargon-laden "homework."

By stimulating consumer minds with hundreds of product potentials, consumers began to talk about ground roast coffee in ways the client and agency had not previously heard. Heavy ground roast coffee consumers (the 20% of the audience that account for 85% of the volume) said that they needed their caffeine in the morning "to work and play well with others." Very Dale Carnegie. At work they consumed caffeine in the morning because product usage helped them "show their bosses they saw things other people miss." (Kind of prophetic) Understanding Monday to Friday consumption we inquired about weekends. Respondents stated that if their spouses or girlfriends tried to get them to do or say something before they had their first cup of caffeine, that would start an argument that would last all weekend. They needed the caffeine "to improve the human condition." The synthesis of all this thought led us to state, "We see, the best part of waking up is caffeine in your cup." The brand group went wild. "You can't sell this as a drug!" So we changed the words to the best part of waking up is Folgers in your cup. And that's how Folgers came to own the morning daypart.

Now THAT'S INTELLECTUAL PROPERTY YOU CAN PROTECT because it "differentiates." Rather than focus on taken for granded cost-of-entry SENSORY parameters no one could protect (of course you have to do and be these things) it became far more profitable and effective to focus on the CONTROL selling dimensions pertinent to heavy ground roast coffee consumers. That's the IP!

And in all these year no other GRC brand caught on until recently when Starbucks finally got it with their "THINK EARLIER" campaign. Also control oriented. Now P&G wants to sell the brand. Maybe they can't find an agency to take the business to the next level. I just believe they need to do new homework. The only thing that's happened is that the product and campaign have matured in their lifecycles once again. The brand really hasn't done any homework since 1982. So what's beyond SENSORY and CONTROL? What is relevant and resonant to their heavy user today? There lay the IP.

Martin Calle is an expert witness in marketing and advertising related Intellectual Property matters. As Chief Differentiation Strategist at Calle & Company Martin is currently writing a book for the holidays called "SEARCH SATISFACTION: Why marketers stop looking for better ideas once they find solutions they like."

Calle Creativity Summit - New York, New York - November, 9-11, 2007 - Host Cat Deeley

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American Idol presenter Cat Deeley will host Calle & Company's 10th Annual Creativity Summit in New York November 9-11, 2007. Director of Differentiation Strategy Martin Calle says attendance has grown every year. Invitations closed August 29 and the event is sold out.

This year the conference will focus on product differentiation and why CEOs are more likely to jettison a brand or ad agency than look in-depth at the product to find brand boosting product-based marketing solutions to take the business to the next level.

CEOs chase consumer ears and eyeballs, they promote lavishly, but the anchors, the product's features and benefits can only take the business so far. The goal of the conference will be to present attendees with solution strategies. To illustrate, Martin said that M&Ms started out as a hard shelled candy. Nobody wanted it until Rooser Reeves found a more abstract under pinning; "they melt in your mouth, not in your hand." Martin says answers like this are so obvious, they're not obvious. Advertisers no longer think that way, substituting a product's reason-for-being with :30 seconds of buzz du jour dialogue. And advertising has taken a tumble. Martin says, "My grandfather had a farm. My dad had a garden. I have a can opener."

Breakouts will cover Multi-Dimensional Creativity® - a linking process that creates the conversation of creativity in consumer minds, Abstract Dimensioning® - the critical mass of connected thought that becomes available when stimulated into existance through the use of custom-created proactive materials. Question-based or Quantitative Marketing - pitfalls and poor traditions of gathering and measuring data, establishing Perceptual Monolpolies® - the lost ad process and more. A complete calendar of events is available from Calle & Company. future@callecompany.com

The Gaurdian of Product Differentiation

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The Calle School for Product Intelligence
Guardian of Product Differentiation
http://www.callecompany.com/

Subject: Product-based selling-solutions solve all marketing problems

(Los Angeles) - You can’t power up brands with advertising if they’ve been fed a consistent diet of day-old-data-salad[1] for years. You need our Disruptive Consumer Intelligence®.

To go from average brand to breakthrough in less than six weeks, accept our invitation! Get the 100 Hidden Product Dimensions® That Strengthen Any Brand’s Positioning Strategy Forever.

Switching agencies won’t power up your brands. It just needlessly upsets people who were doing their best when what they really needed was the knowledge to take your business to the next level. Switching agencies also won’t power up your brands because agencies don’t want you to have better ideas. Crafty Chairmen realize that Clio’s are the glass beads that impress. There’s no need for substance when bling will suffice. Agency execs know that if you actually had better ideas, you could then sell more of your product for less money. And what advertising agency wants that? But the truth is, if you switch agencies the required homework will still go undone. Who wants to pay for homework? It’s hard enough just to get clients to approve production budgets. Penny wise and pound foolish, brands subsist, year-after-year, on meager diets of day-old-data-salad.

Consequently, you don’t have to look far to find marketers who shoot from the hip and don’t do their homework. That’s what sent Crispin Porter + Bogusky to detention when they hit their dead end with ConAgra. Don’t act surprised. Not doing your homework is wide spread. You don't do it either. “There are plenty of smart, talented, successful people who are able to take their business only so far because of the limitations of their vision and leadership.”

Switching agencies, jettisoning brands, constant promotions, licensing, products unpopular in the face of changing consumer preference, the need for product placement, the ceaseless media pursuit of consumer ears and eyeballs and more are all signs that your company does not know what truly motivates consumers about your products. How much more profitable would your company be if it could get your brands off the artificial life support that has kept them going the past thirty years? In all that time, your company has not figured it out. We can differentiate your product so that consumers come looking for you. Schedule a meeting. Find out more. Reply today

[1] Day-old-data-salad is made with any combination of gathered and measured data.